Terms & Conditions: Version 1.0 (Correct as of 1st May 2019, by Angela McCall)


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern our website terms and conditions of use as well as animations we enter into a project with you about. If you do not agree with these terms and conditions please do not use our website or services.

The term ‘The Whiteboard Animation Business’, ‘TWBAbiz’, ‘Angela McCall’, ‘freelancer’, ‘us’ or ‘we’ refers to the owner of the website and business. The term ‘you’ refers to the user, viewer or client of our website and services.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.


All quotations are valid for a maximum of 90 days from the date of the quote.

Project Acceptance / Deposit 30%

When you place an order, you will be asked to pay a 30% deposit and complete our order form. This is a non-refundable deposit, that secures you project in our dairy and allows us to begin discussing the design brief in detail with you.

Project Start 30%

Once all parties are happy with the proposed video design brief, script, image assets, another 30% payment will be taken, this helps to cover any external 3rd party costs (for example purchasing additional image assets needed or hiring voiceover artists).

Balance Payment 40%

We will watermark the draft videos for you to approve. Once any minor tweaks are completed and you are happy, we will require you to sign off the project, pay the remaining 40% balance payment. On receipt of this, we will then deliver your final video’s within 24 hours.

Sign-Off’s / Major Changes

Each of the 3 stages above form a milestone in your project process and will require you to sign (using your mouse) to demonstrate to us that you are approving that stage of the project. Any changes required after this will be charged at £80 per hour and will be considered major changes.

Minor Tweaks

Depending on your level of animation service selected, we provide the number of revisions for free, as part of your project cost.

The Whiteboard Animation Business Signature Logo

All animations we produce will include our business logo in the bottom right corner of the video. This can be removed for an extra fee.

Testimonial Evidence

Our business thrives on the word-of-mouth recommendation of our clients. For each animation video we create, we will ask for a Trustpilot Review, for you to Subscribe to our YouTube Channel and ideally a video testimonial we can use on our website (or to use your business logo and a written testimonial). We would also ask you to provide a shout out and thank you to us on your Facebook Business page. Please let us know at time of project acceptance if you require to opt-out of any of these requirements.

Custom Cartoon Drawings

If you purchase the Supreme level of service. We reserve the right to add your bespoke cartoon image to our library for our future use on other projects.