Terms & Conditions: Version 1.0 (Correct as of 1st May 2019, by Angela McCall)
The term ‘The Whiteboard Animation Business’, ‘TWBAbiz’, ‘Angela McCall’, ‘freelancer’, ‘us’ or ‘we’ refers to the owner of the website and business. The term ‘you’ refers to the user, viewer or client of our website and services.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
All quotations are valid for a maximum of 90 days from the date of the quote.
Project Acceptance / Deposit 30%
When you place an order, you will be asked to pay a 30% deposit and complete our order form. This is a non-refundable deposit, that secures
Project Start 30%
Once all parties are happy with the proposed video design brief, script, image assets, another 30% payment will be taken, this helps to cover any external 3rd party costs (for example purchasing additional image assets needed or hiring voiceover artists).
Balance Payment 40%
We will watermark the draft videos for you to approve. Once any minor tweaks are completed and you are happy, we will require you to sign off the project, pay the remaining 40% balance payment. On receipt of this, we will then deliver your final video’s within 24 hours.
Sign-Off’s / Major Changes
Each of the 3 stages above
Depending on your level of animation service selected, we provide the number of revisions for free, as part of your project cost.
The Whiteboard Animation Business Signature Logo
Our business thrives on the word-of-mouth recommendation of our clients. For each animation video we create, we will ask for a Trustpilot Review, for you to Subscribe to our YouTube Channel and ideally a video testimonial we can use on our website (or to use your business logo and a written testimonial). We would also ask you to provide a shout out and thank you to us on your Facebook Business page. Please let us know at
Custom Cartoon Drawings
If you purchase the Supreme level of service. We reserve the right to add your bespoke cartoon image to our library for our future use on other projects.